Reference

Legal terms for your 49s account

Before you open an account, this Legal page explains how our terms apply to account creation, local-law access, privacy choices, wallet records and dispute handling for India.

Local-law accessAccount termsPrivacy requestsWallet records
49s Legal terms for your 49s account
CONTACT ROUTES

Policy help before account action

Questions about legal terms deserve a clear path, not a generic reply.

Legal email desk Use our legal email path for term questions, privacy requests, notices and formal complaints.
Account access help If your access changes after a location, KYC or rule check, contact us from…
Wallet query path For a UPI, Paytm or PhonePe mismatch, send the payment reference, time and account…
DATA PRACTICE

How we handle legal records

Our legal handling starts with the data needed to run your account lawfully: identity checks, device records, session logs, wallet references, cookie choices and support messages.

Data we collect

We collect account details, KYC documents, device signals, login records and wallet references only when they support lawful access, fraud checks, payments, security or account support connected with your use of the site.

Cookie choices

Cookies help keep your session active, remember consent choices and detect risky access patterns. You can manage browser settings, but some security and login cookies are needed for account use.

Security checks

We check password changes, unusual login patterns, wallet mismatches and document updates before sensitive actions. These checks protect your account records and help us meet legal duties without sharing private data widely.

Record retention

Wallet logs, KYC files, support messages and game records are kept for periods tied to legal, tax, payment and dispute needs. When a record is no longer needed, we remove or archive it.

Change requests

You can ask us to correct account details that are wrong or outdated. We may ask for proof before changing legal names, payment identifiers or contact details tied to wallet records.

Account closure record

If you close your account, some records may remain for legal and payment reasons. We keep only what is needed for those duties, then handle the remaining data under our retention process.

Legal questions before Cash or Crash

This FAQ section explains the legal points you may want to settle before you open or keep an account. It covers local-law access, KYC checks, data requests, wallet records and contact routes. If your question involves a specific payment, game round or account decision, send us the exact reference so we can answer from the correct record.

Your access depends on the law that applies where you are located and is available where local law permits. If a local rule restricts access, we may limit account features or decline an action.

We request KYC documents to confirm identity, account ownership, age eligibility under local law and wallet safety. We use the documents for these legal checks and store them under our retention process.

Contact us from your account email and state the data request clearly. We may verify your identity first, then share what the law allows and explain any record we must retain.

Yes, you can ask us to correct details that are wrong or outdated. For legal names, phone numbers or wallet identifiers, we may need documents before the change is applied.

We use UPI, Paytm and PhonePe references to match wallet actions, resolve mismatches, meet payment duties and answer account queries. These records are not shared beyond what is needed for lawful handling.

If your location changes, account access may change too. We assess the law that applies in the new place, and access remains available only where local law permits.

Send legal complaints through the contact route listed on this page. Include your account email, the issue date and relevant references so our team can trace the record and respond properly.